Flowers New Hope
Shop
FAQ
Frequently Asked Questions.
01. The order
When do I receive my order?
When placing the order you would receive an email of confirmation. The time and date entered when the order was placed will be the exact time you receive your order.
I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice. As well, send us an email on our website and request an invoice.
02. Delivery
Delivery Hours:
Monday – Saturday:
8:00am – 10:00am
6:00pm – 8:00pm
Delivery Fee, time, days
A local delivery fee of $15.00 will be added to each order, for each address. (For deliveries outside our local delivery area, are welcome to give us a call and we will try to best accommodate). U.S. orders must be received before 11:00 am in the recipient’s time zone to assure same-day delivery or pick up. Orders received after that time will be delivered the following day. Our shop locally serves the following cities and surrounding areas: Manhattanville and Harlem. ZIP Code: 10027
CAN YOU DELIVER TO A FUNERAL HOME?
Yes we can. We deliver to local funeral homes daily. Below is a list of the funeral homes that we deliver to. If you do not see the funeral home you are looking for, please give us a call at (347-260-4573), we may be able to accommodate special requests.
Unity Funeral Chapels Inc.
The Riverside Church
Do you deliver to local hospitals?
Yes we do! We deliver hospitals locally in the 10027 ZIP Code area. If you do not see the hospital you are looking for, please give us a call at (347-260-4573), we may be able to accommodate special requests.
Do you deliver to nursing homes?
Yes, we do. Nothing brightens someone’s day like flowers. If you do not see the nursing home you are looking for in the 10027 ZIP Code area, please give us a call at (347-260-4573), we may be able to accommodate special requests.
03. Returns, exchanges
Full Returns will be accepted within 24 hours from when it was delivered or picked up from our location with the receipt. (This does not include special events, funerals, weddings and or any big events). However if you are not completely satisfied with your arrangement we can provide store credit or replacement of the arrangement. Since we sell a perishable product we require you to do the following: properly water flowers or plants and keep them from extreme temperatures.
04. Can I expedite my shipping?
Yes! We try to best accommodate if possible, Call us (347-260-4573) to request this for an order.